Frequently Asked Questions
Everything you need to know about our luxury bath and body collections.
Where are your products developed and designed?
All of our products are proudly designed and developed in the heart of Somerset, England, ensuring the highest quality standards and quintessentially British charm.
Are your bath and body products cruelty-free?
Yes, we are committed to ethical beauty. The Somerset Toiletry Co. does not test any of our finished products or ingredients on animals.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the UK. International delivery times vary by location, usually ranging from 7-14 business days.
What is your return policy for skincare items?
We offer a 30-day return policy for unused and unopened items in their original packaging. For hygiene reasons, we cannot accept returns on products that have been opened.
Do you offer gift wrapping services?
Many of our products come in beautiful, gift-ready packaging. During the checkout process, you can also select additional gift options for that extra special touch.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via PayPal and Apple Pay.